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Jewelry & Watch Hospital
Get a free estimate
A jeweler wearing magnifying glasses sets a stone in a gold ringSample photo

Jewelry and watch repair, by mail nationwide.

Ring sizing, stone setting, rhodium, laser welding, and watch service from our Los Angeles bench. Send photos for a free estimate.

Get a free estimateWholesale repair for jewelers

  • Free photo estimate

    Send photos first. There's no obligation to go ahead.

  • No work without your approval

    The final price is confirmed before any work starts.

  • A repair ID for every piece

    Documented at each stage until it's back with you.

  • Shipping agreed before you ship

    How it travels and how it's insured, settled first.

Our bench

Fine jewelry care, with a repair shop’s discipline.

Every piece is handled at our Los Angeles bench: inspected under magnification, repaired with the method that suits it, and checked before it goes back to you.

About usAll services

How your piece is cared for, from the moment it arrives.

Sending something valuable away takes trust. Every repair, retail or wholesale, follows the same four stages, and nothing is shipped until we’ve agreed with you on how it travels and how it’s insured.

  1. A diamond ring on a black backgroundSample photo

    Received

    Packages are opened and checked against your estimate request.

    Each piece is assigned its own repair ID before anything else happens.

  2. A watch movement beside watchmaking toolsSample photo

    Documented

    We record the piece's condition on arrival and inspect it under magnification.

    You receive the final price. Work starts only after you approve it.

  3. A jeweler finishes a gold piece with a small rotary toolSample photo

    Repaired

    The work is done at our Los Angeles bench, then checked before it's released.

    If anything changes during the repair, we contact you before going further.

  4. A solitaire diamond ringSample photo

    Returned

    Your piece is packed and shipped back with tracking, or ready for pickup.

    The repair ID follows it the whole way, so you can always ask where it is.

Questions about shipping or insurance for a specific piece? Ask when you request your estimate and we’ll answer before you send anything.

Get a free estimate

For your own jewelry and watches

A family ring, a daily watch, a chain that snapped.

Send a few photos and tell us what happened. You get a preliminary price first, a final price after we inspect the piece, and nothing is touched until you say yes.

Get a free estimate

For jewelry stores and retailers

A repair bench your customers never have to know about.

Sizing, setting, laser welding, and watch work for stores that take in repairs but don’t run a full bench. Tell us your volume and we’ll set up pricing and turnaround that fit it.

Start a wholesale inquiry

Jewelry repair

Everyday fixes and careful restorations, from a ring that's too tight to an heirloom that needs rebuilding.

All jewelry repairs

  • Ring sizing

    Up or down in gold and platinum. We tell you before we start if a band can't be sized safely.

  • Diamond and gemstone setting

    Tightening, re-tipping worn prongs, and resetting loose or replacement stones.

  • Rhodium plating

    Brings white gold back to a bright white finish after the plating wears through.

  • Gold chain repair

    Broken links, failed clasps, shortening, and soldering on fine and heavy chains.

  • Precision laser welding

    Joins metal close to heat-sensitive stones, where a torch would risk damage.

  • Remodeling and redesign

    A ring turned into a pendant, an old setting rebuilt around the stones you already own.

  • Polishing and restoration

    Scratches and wear removed. Heirloom and antique pieces handled with extra care.

Watch repair

From a quick battery change to servicing a mechanical watch you plan to keep for decades.

All watch repairs

Independent repair. We are not affiliated with or authorized by any watch brand.

Mail-in repair, tracked at every stage.

You don't ship anything until we've agreed on the price range and on how your piece will be shipped and insured.

Example repair record
Repair IDJWH-24187
Item
18K white gold solitaire
Request
Re-tip four prongs, rhodium
  1. Photos reviewed
  2. Shipping and insurance arranged
  3. Received and documented
  4. Inspected, repair approved
  5. At the bench(current stage)
  6. Quality checked
  7. Shipped back with tracking
  1. Phase 1

    Before you ship

    Photos, a free preliminary price, and shipping and insurance agreed with you before anything travels.

    • 1Send photos
    • 2Get a preliminary price
    • 3Arrange shipping and insurance
  2. Phase 2

    At our bench

    Documented on arrival with its own repair ID, inspected, approved by you, then repaired and checked.

    • 4Arrival and repair ID
    • 5Inspection and final approval
    • 6Repair and quality check
  3. Phase 3

    Back to you

    Packed with care and shipped back with tracking, or ready for pickup in Los Angeles.

    • 7Returned with tracking
Start with photosThe full mail-in guide

Before you send anything.

How does a free estimate work?

Send photos of the piece and describe what's wrong. We review them and reply with a preliminary price range. The final price is confirmed after we inspect the piece in person, and no work starts until you approve it.

Is it safe to mail my jewelry or watch?

We don't ask you to ship anything until we've agreed on shipping and insurance arrangements with you. Once those are confirmed, we send approved shipping instructions. Every package is documented when it arrives and given its own repair ID.

What if my piece can't be repaired the way I hoped?

We tell you after inspection, before any work begins. You can approve a different approach or have the piece returned.

Do you work with jewelry stores?

Yes. We take wholesale repair work from jewelers and retailers. Use the wholesale inquiry form and we'll follow up about volume, turnaround, and pricing.

Can I drop off in person in Los Angeles?

Yes, our bench is in Los Angeles. Request an estimate first so we can confirm the repair and arrange a time.

Send photos. Get a price. Decide from there.

The estimate is free and takes a few minutes. You’re under no obligation to go ahead.

Get a free estimate