Privacy policy.

• We collect only what we need to estimate, repair, and return your piece.
• We don’t sell your personal information, and we don’t share it for targeted advertising.
• Location data is removed from your photos before they reach us.
• You can ask to see, correct, or delete your information at any time.

Jewelry & Watch Hospital (“we”, “us”) is a jewelry and watch repair business at 550 S Hill St, Suite 660A, Los Angeles, CA 90013. This policy covers jwhospital911.com, our forms, and the repairs we handle.

• Contact details you give us: name, email, phone, how you’d like to be contacted, and ZIP code or mailing address when we ship or send a ring sizer.
• Details and photos of your item: type, metal, brand and model, what needs fixing, and the photos you upload.
• Business details for wholesale inquiries: business name and type, city and state, website, your role, and expected repair volume.
• Messages you send us by email, phone, or text.
• Website usage: pages visited, buttons clicked, device and browser type, approximate location (city level), and the link that brought you here. This comes from cookies set by Google Analytics.
• Technical data such as your IP address, used briefly to block spam and repeated submissions.
• Records of items you send us: condition notes, photos taken on arrival, and a repair ID.

Your photos. Your browser makes a fresh copy of each photo before upload, and our server removes any hidden data that remains, including the location where the photo was taken. We use photos only to estimate and document your repair.

We don’t ask for sensitive information such as government ID numbers, and we don’t take card details through this website.

• To reply to you, prepare estimates, and arrange shipping and insurance.
• To repair, document, and return your piece.
• To set up and serve wholesale accounts.
• To keep our forms safe from spam and abuse.
• To see which pages help visitors so we can improve the website.
• To keep business, tax, and legal records.

Only the companies that help us run the business, and only what they need:

• HighLevel (GoHighLevel): our customer system. It stores your request, photos, and messages, and sends our replies.
• Cloudflare: secure temporary storage that holds a request until it reaches our customer system, and Turnstile, which checks that a form was sent by a person.
• Vercel: hosts this website.
• Google Analytics: measures website visits. It never receives your name, email, phone, or photos.
• Shipping carriers and insurers: the name, address, and item value needed to ship and insure your piece.
• Authorities, when the law requires it or to protect our customers and business.

We don’t sell personal information, and we don’t share it for cross-context behavioral advertising, as those terms are defined in California law. We have not done either in the past 12 months.

If you choose text messages, we’ll text you only about your request and repair. Message and data rates may apply. Reply STOP to opt out at any time. We never share your mobile number with anyone for their marketing.

We use Google Analytics cookies to count visits. You can block or delete cookies in your browser settings, or use Google’s Analytics opt-out add-on. Our website doesn’t respond differently to browser “Do Not Track” signals. Because we don’t sell or share personal information, a Global Privacy Control signal has nothing to switch off; if that ever changes, we’ll honor it.

• Estimate requests that don’t become repairs: deleted when no longer needed to answer you.
• Repair records and condition photos: as long as needed for warranty questions, tax, and legal records.
• Wholesale records: while the account is active, then as needed for tax and legal records.
• Website usage data: up to 14 months.

If you live in California, you have the right to:

• Know what personal information we collect, use, and disclose, and get a copy of it.
• Ask us to correct information that’s wrong.
• Ask us to delete your information, except what we must keep by law.
• Opt out of any sale or sharing. We don’t do either.
• Not be treated differently for using these rights.

To make a request, email admin@jwhospital911.com or call +1-213-878-9797. We’ll confirm it’s you by matching details we already have, and reply within 45 days. Someone you authorize can also make a request for you.

Shine the Light. We don’t give personal information to other companies for their own direct marketing.

People in other states can make the same requests, and we’ll handle them the same way.

Everything you send through our forms travels over an encrypted connection, and only people who need your details to handle your repair can see them. No system is perfectly secure, but we work to protect your information.

Our website isn’t meant for children under 16, and we don’t knowingly collect their information.

When we change this policy, we’ll post the new version here and update the date at the top.

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