Watch repair
Watch repair, by mail or in Los Angeles.
Servicing for mechanical and automatic watches, battery and crystal replacement, and bracelet fitting. Send photos for a free preliminary price before anything is shipped.
Jewelry & Watch Hospital is an independent repair service. We are not affiliated with, authorized by, or endorsed by any watch or jewelry brand. Brand names are used only to identify the pieces we repair.
What we repair.
From a quick battery change to servicing a mechanical watch you plan to keep for decades.
- Luxury watch servicingInspection, cleaning, and repair for mechanical and automatic watches.What’s involved
- Battery replacementFor quartz watches, with the case back resealed after service.What’s involved
- Crystal replacementScratched or cracked crystals replaced in sapphire, mineral, or acrylic.What’s involved
- Bracelet and strap fittingLink removal, bracelet adjustment, and strap changes.What’s involved
What to tell us about your watch.
The more we know before you ship, the closer the preliminary price will be.
Brand and model
Printed on the dial or the case back. A reference or serial number helps too, if you can see it.
What it's doing
Stopped, running fast or slow, fog under the crystal, a rattle inside, a loose bracelet, or a damaged crystal.
Its history
When it was last serviced, if you know, and anything that happened before the problem started.
Photos
The dial straight on, the case back, the clasp, and any damage. Please don't open the case back yourself.
How we work on your watch.
A watch can look fine from the outside and still need care inside. This is how we handle every one.
Inspected before the final price
The photo estimate is a starting point. Once the watch is in hand, we inspect it and confirm the final price before any work.
Nothing done without your approval
If we find more than the photos showed, we explain what and why, and you decide whether to go ahead.
Removed links come back to you
Bracelet links taken out during sizing are returned with the watch. You'll need them if your size changes or you sell the watch later.
Checked before it leaves
The watch is checked after the work and the result is documented against its repair ID before it's packed for return.
How pricing works.
The same repair can cost more or less depending on the metal, the size, and the condition of the piece, so every price starts from your photos.
A free preliminary price
From your photos and description, we reply with a price range and what the repair involves.
A final price after inspection
Once the piece is in hand, we inspect it and confirm the final price before any work.
Work only with your approval
Nothing is touched until you say yes. If the price isn't right for you, you don't have to go ahead.
Mail-in, in three phases.
You don't ship anything until we've agreed on the price range and on how your piece will travel and be insured.
- Phase 1
Before you ship
Photos, a free preliminary price, and shipping and insurance agreed with you before anything travels.
- 1Send photos
- 2Get a preliminary price
- 3Arrange shipping and insurance
- Phase 2
At our bench
Documented on arrival with its own repair ID, inspected, approved by you, then repaired and checked.
- 4Arrival and repair ID
- 5Inspection and final approval
- 6Repair and quality check
- Phase 3
Back to you
Packed with care and shipped back with tracking, or ready for pickup in Los Angeles.
- 7Returned with tracking
Common questions.
Which watch brands do you work on?
Tell us the brand and model in your estimate request and we'll confirm whether we can take it on before you ship anything.
Are you an authorized service center?
No. We're an independent repair service, not authorized by or affiliated with any watch brand. If your watch is under a manufacturer's warranty, check with the brand first, since work by an independent repairer may affect it.
Is my watch still water resistant after it's opened?
Opening a case can affect water resistance. If water resistance matters to you, say so in your request and we'll explain what we can check for your watch.
Send photos. Get a price. Decide from there.
The estimate is free and takes a few minutes. You’re under no obligation to go ahead.