Guides
Good to know before a repair.
Short, practical answers to the questions we hear most, so you know what to expect before you send anything.
How mail-in jewelry repair works, step by step
Sending jewelry for repair by mail: photos first, a preliminary price, shipping and insurance agreed before anything ships, then inspection and approval.
Can a ring with stones be resized?
Most rings with stones can be resized. What decides it: the band style, the stones and how they're set, the metal, and how far the size has to change.
Laser welding in jewelry repair: what it is and when it helps
Laser welding joins metal at a very small spot, so stones and delicate parts nearby can often stay in place. When it helps, and when solder is still better.
Servicing a luxury watch independently: what to ask first
Thinking of servicing a Rolex, Omega, or other luxury watch with an independent repairer? The questions to ask about parts, inspection, water resistance, and your case.
Send photos. Get a price. Decide from there.
The estimate is free and takes a few minutes. You’re under no obligation to go ahead.